What do you do when someone goes off on you at work?

Let’s face it. Sometimes people at work flip out and act crazy, but what do you do when someone goes off on you at work?

It happens. I’m sure it has happened to a lot of people.  

This can come from a peer, a staff member, team member, or a boss. What do you do? Are you prepared if this happens to you? Below are 4 things you can equip yourself with in the event this happens to you.

1. Try not to Respond Quickly

This is challenging for people. I know. Sometimes you are caught off guard and you do what comes to mind instinctively. Especially, if this person is saying or doing things that are pushing your buttons. However, if you can stop, take a deep breath and think, you might be able to defuse the situation. Think about responses that will preserve the relationship. Maybe that person needs some time. Or maybe you should take some time to cool off. Do what you need to do so that you don’t get pulled into the madness.

2. Employ some Compassion

Once the craziness is over. Try to show empathy and compassion for that person. I know this is very challenging depending on what the other person has done. Maybe that person was totally stressed out, or maybe they are having problems at home. There is no excuses for people treating you badly. The reality is it happens. If you offer up compassion in the situation, it might just help you overcome the offense and help you to move forward.

3. Have a Game Plan

Think about what you will do to move past the offense. You know, sometimes you need to be put on a different assignment or team. I certainly don’t recommend that you continue to take abuse at work. Nobody has time for that! Maybe your plan includes going to HR and filing out a complaint. Whatever you decide, think about it calmly and soberly. Think about the consequences to your actions. I’d also talk to someone that you respect and get their advice.

4. Be Resilient

Work can be crazy. Life can be crazy. As a result, this type of behavior is inevitable- it’s not right, but it happens. We can’t control that. BUT what you can control is your response and your ability to be resilient. You have to find a way to move forward. I’m not suggesting that you put yourself in harm’s way. What I’m talking about is forgiveness and the ability to not get stuck in situations because you won’t let it go.

It is a process to build your ability to be resilient. The great thing is that everyone has TONS of practice at work and at home. HAHAHAHA!

How did you response to someone going off on you?